Nationwide Warranty

Everyone wants to know they can trust their mechanic to provide quality repairs and service. At Xcel, we strive to do just that. We use quality parts in every repair we do, even if it costs a little more. At the end of the day, we want our customers to be happy, and their vehicles to stay on the road as long and safely as possible. We know however, here in the real world, parts can fail, or issues may arise. If that occurs, we will do our best to make it right. 

 

We back our parts and service with a 45-day unlimited mileage on parts and labor for qualifying repairs with parts supplied by us. As a member of the NAPA network, we offer a 12 Month Warranty.

 

Warranties can be confusing and often the fine print can catch you off guard. Warranties can vary greatly. When choosing a warranty option here are some things to consider:

• Quality of parts.
• How are additional repairs covered that do not fall under warranty?
• Does warranty state parts and labor are covered? Or just parts?
• Is the warranty local or nationwide?

 

How Xcel handles warranty:

• We always use quality parts from our suppliers, using OEM parts or standard aftermarket OEM equivalents.
• If the warranty only covers a portion, but more repairs are necessary — for example-warranty covers one ball joint, but the other is bad, we will keep you informed and let you know ahead of time what your portion would be for additional parts and labor if applicable. 
• Xcel offers a 45-day warranty on parts and labor with parts supplied by Xcel. (Parts supplied by the customer will become the responsibility of the customer to have part warrantied through parts supplier.)
• Through NAPA, repairs completed with NAPA parts carry a nationwide warranty. So, no matter where your fleet is, you can rest assured you are covered at a nationwide NAPA center near you.